At WellVibe, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement subject to the terms mentioned below.
1. Return Request Window
Customers can request a return or replacement within 7 days from the date of delivery. Requests made after 7 days of delivery will not be eligible for return or replacement.
2. Eligible Reasons for Return or Replacement
- Product received is damaged or defective.
- Wrong product delivered.
- Item received is incomplete or missing accessories.
- Product quality issue verified by our support team.
3. Non-Returnable Items
- Products damaged due to misuse or improper handling.
- Items returned without original packaging, tags, manuals, or accessories.
- Products showing signs of usage, tampering, or physical damage caused by the customer.
- Products marked as non-returnable on the product page.
4. How to Request a Return
To initiate a return or replacement request, please contact our customer support team through our Contact Us page or email us with:
- Order Number
- Customer Name
- Reason for Return or Replacement
- Images or videos of the product, if applicable
5. Return Pickup Timeline
Once your return request is approved, our delivery partner will arrange pickup within 2-3 business days depending on your location. In locations where reverse pickup is unavailable, customers may be requested to self-ship the product. Reasonable shipping charges may be reimbursed upon verification.
6. Quality Inspection
After the returned item reaches our warehouse, the product will undergo a quality inspection within 2 business days. Returns and replacements are subject to successful verification of the reported issue.
7. Replacement Timeline
If the returned product successfully passes quality inspection and qualifies for replacement, the replacement order will be processed and dispatched within 2 business days. Delivery timelines will follow our standard shipping policy.
8. Refund Timeline
If a refund is approved, it will be initiated within 2 business days after successful quality verification. The refunded amount generally reflects in the customer's original payment method within 5-7 business days, depending on the respective bank or payment provider.
9. Cancellation of Orders
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted and the order will be subject to the return process.
10. Contact Us
For any feedback, concerns, or refund/replacement requests, please contact:
Email: admin@wellvibe.co
Phone: +91 85914 08345