At WellVibe, we strive to deliver your orders in a timely and efficient manner. This Shipping Policy explains our order processing, dispatch, delivery timelines, and other important shipping information.
1. Order Processing
All orders are processed after successful payment confirmation. Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
2. Order Dispatch Timeline
Once your order is processed, it will be dispatched within 1-2 business days. You will receive a shipping confirmation email or SMS containing the tracking details once the order has been shipped.
3. Estimated Delivery Timeline
- Metro Cities: Delivery within 3-5 business days after dispatch.
- Other Cities and Towns: Delivery within 5-7 business days after dispatch.
- Remote or Rural Locations: Delivery may take up to 7-10 business days after dispatch.
4. Total Shipping Timeline
Customers can generally expect delivery within 4-9 business days from the date of placing the order, depending on the delivery location and courier service availability.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before payment is completed. Any promotional free shipping offers will also be communicated on the website from time to time.
6. Order Tracking
Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable). Customers can use the tracking number to monitor the delivery status of their shipment.
7. Delayed Deliveries
Delivery timelines are estimates and may occasionally be affected due to factors beyond our control, including:
- Natural disasters or extreme weather conditions.
- Public holidays and festivals.
- Courier service disruptions.
- Incorrect or incomplete shipping address provided by the customer.
- Government restrictions or unforeseen logistical issues.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of placing the order. WellVibe shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
9. Undeliverable Orders
If an order is returned to us because it could not be delivered due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply for re-dispatching the order.
10. Contact Us
For any shipping-related questions or assistance regarding your order, please contact our customer support team through our Contact Us page or email us at admin@wellvibe.co.