Refund and Returns Policy

The cancellation, return, and refund policy (“policy”), together with the Terms and Conditions set out in WELLVIBE policies and processes for (a) accepting cancellation, (b) accepting returns , or (c) processing refund which applies to products sold by us.
  1. Applicability Of Policy
    1. By using WELLVIBE and/or initiating a request for the purchase of products on the website, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on WELLVIBE. Please note that we may from time to time change the terms of the policy that govern your terms of cancellation, return or refund of an order for products bought on WELLVIBE. Every time you wish to use WELLVIBE, please check the policy to ensure you understand the terms and conditions that apply at that time.
  2. Terms Of Cancellation
    1. You can cancel the order prior to the dispatch of product by WELLVIBE. However, once the products have been dispatched, and you want to cancel the order, you may reach out to customer support and request for order cancellation. We would try to avoid making an attempt for delivery. However, in case the courier still attempts the delivery, you may reject to accept the delivery of the shipment. Refund for prepaid orders will be processed in the original mode of payment upon receipt of the items in our warehouse.
    2. The user can raise a request for cancellation for one or all products, except where the products purchased are part of a (i) package of other products, or (ii) if the products are a part of a promotional package ((i) and (ii) collectively referred to as a (“combo pack”). If you raise a request for cancellation, the combo pack will stand cancelled as a whole.
    3. The request for cancellation of the order can be made by cancelling the order from the ‘Orders’ section by using the order tracking number, or by calling our customer care number, or any other method, as may be intimated by WELLVIBE to you from time to time.
    4. On the receipt of an order cancellation request, your order shall be cancelled with immediate effect, and the refund process will be initiated within two (2) business days of confirmation of cancellation.
  3. Terms of Replacement
      1. All sales are final and no refund will be issued.
      2. We only initiate replacement products when wrong product deliver or expired product deliver.
      3. You agree that WELLVIBE will not process replacement requests for the following reasons:
        1. Product is damaged due to misuse/overuse;
        2. Product is received in physically damaged condition
        3. Product is used or altered by the user;
        4. Serial Number and/ or the bar code is tampered by the user;
        5. Product is defective and not covered under Seller/Manufacturer’s warranty;
        6. Request is initiated beyond 7 days of order delivery;
  4. Customer Support Team:
    For any feedback, concern or query, you may please reach out to us at the below contact details:
    Write to us at: info@wellvibe.co
    Call us : +91 9892039312(24×7)
  5. Product availability
    We list availability information for the products on the product display page. Beyond what we say on that product display page or otherwise on WELLVIBE, we cannot be more specific about availability. Please note that dispatch estimates are not indicative in nature and we do not guarantee the dispatch times. As we process your order, you will be informed by e-mail and/or SMS if any products you ordered turn out to be unavailable or out of stock.
  6. Product pricing
    1. All prices are listed in Indian Rupees. Price, as displayed, is inclusive of all applicable taxes.
    2. Products in your shopping cart of WELLVIBE will reflect the most recent price as displayed on the product’s information webpage on the website. Please note that this price may differ from the price shown for the product when you first placed it in your shopping cart. Placing a product in your shopping cart does not reserve the price shown at that time. It is also possible that a product’s price may decrease between the time you place it in your shopping cart and the time you place the order.
  7. Licenses
    You acknowledge that there may be licenses/permissions required under the applicable laws to use, purchase or otherwise possess certain product(s). You will be solely responsible for obtaining such licenses/permissions and complying with the terms of such licenses/permissions.
  8. Taxes
    You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes.
  9. Limitation of liability
    In no event, our aggregate liability, if any, that is proven and ordered by a court of competent jurisdiction pursuant to a claim by you or person acting on your behalf, shall extend beyond the refund of money charged from you for purchases made pursuant to an order under which such liability has arisen and been established. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of product by us to you was formed.

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